PAL launches real-time flight check
1 July 2003 - Philippine Airlines has
introduced a new website facility that enables customers to ascertain
the actual time of departure and arrival of any PAL flight, thus
significantly easing the process of sending off or picking up
passengers at the airport.
The facility is directly linked to the system
used by the flag carrier to monitor all incoming and outgoing
aircraft movement, which makes it possible to determine the status
of flights up to the minute.
The procedure allows customers to know the departure
or arrival time of any PAL flight within two days before and two
days after the current date.
The new feature can easily be accessed via the
PAL website www.philippineairlines.com. On the home page, simply
click "Departures and Arrivals" on the leftmost boarding
Alternatively, the visitor can click "Flight
Information" on the lower right-hand part of the home page.
The system then guides the visitor through the process.
The introduction of real-time flight status
check brings PAL into line with major international airlines,
which offer this convenience.
"Problems on pick-up time, being late for
a flight or simply knowing if your loved one's flight has departed
or arrived are now things of the past," said PAL president
Avelino L. Zapanta.
Meanwhile, Zapanta reminded passengers to take
advantage of PAL's real-time online flight booking and payment
service, which is also accessible via www.philippineairlines.com.
"Anybody with access to the Internet anywhere
in the world can make his own PAL flight arrangements in the comfort
of his home or office. There is no need to queue up at the ticket
office," he said.
The service is a "one-stop shop" facility
that allows the passenger to check fares, select a flight, have
his credit card validated and then book a seat on-line.
The transaction takes only a few minutes
to complete. The only thing left to do is pick up the ticket at
any PAL ticket office or at the airport on the day of the flight.